Khelostar Terms and Conditions (User Agreement)

These khelostar terms and conditions explain how your account works, what “acceptable use” means, and how bonuses, payments, and withdrawals are handled on the platform. For an overview of the product and entry points, visit the khelostar app.

About this user agreement

These Terms & Conditions (“Terms”, “user agreement”) set out the rules for using Khelostar services, including betting/casino-style games and related account features. By registering or using the services, you agree to follow these Terms and any applicable rules shown within the app/website for specific games, events, promotions, or payment methods.

If any promotion, game rule, or payment rule conflicts with these Terms, the more specific rule generally applies to that feature (for example, specific bonus terms override general bonus language).

Eligibility and account rules

To use the platform, you must:

• Meet the legal age requirement for online betting/gaming in your location.
• Provide accurate personal details and keep them up to date.
• Use the service only where it is lawful for you to do so.

Account basics:

• One account per person/household/device may be required depending on anti-fraud controls.
• You are responsible for keeping your login details private and for all activity on your account.
• Creating accounts on behalf of someone else, using another person’s identity, or sharing accounts may lead to restrictions or closure.

If you think someone accessed your account, contact support immediately.

Need help?

Verification (KYC) and responsible information

To comply with regulatory, anti-fraud, and anti–money laundering controls, the platform may request identity verification (“KYC”) at any time, including before processing withdrawals or changing key account details.

You may be asked for:

• Identity and address proof
• Payment method ownership proof (where applicable)
• Additional checks if risk signals are detected (for example, multiple accounts, unusual transaction patterns, or location mismatches)

If you do not complete KYC within the requested timeframe, the platform may limit withdrawals, restrict features, or suspend the account until verification is completed.

Deposits, payments, and balances

Deposits:

• Deposits must be made using payment methods you are authorized to use.
• Third-party deposits (someone else funding your account) may be rejected or reversed, and can trigger compliance checks.
• Any fees charged by banks, wallets, or payment providers are typically outside the platform’s control.

Balances:

• Your account balance may be split into “cash” and “bonus” (if a promotion is active).
• Bets may be deducted from cash, bonus, or a combination depending on promotion rules.

If a payment is reversed, charged back, or later found to be unauthorized, the platform may adjust your balance accordingly and may suspend the account while investigating.

Withdrawal terms (processing, limits, and checks)

Withdrawal terms vary by method, verification status, and risk checks. Common requirements include:

• KYC first: Withdrawals may require identity verification and proof of payment method ownership.
• Same-name principle: Withdrawals are usually processed only to payment methods/accounts in the same name as your verified profile.
• Security reviews: The platform may delay or cancel a withdrawal if fraud, bonus abuse, duplicate accounts, or chargeback risk is suspected.
• Outstanding obligations: Negative balances, unresolved disputes, or compliance holds may prevent withdrawals until resolved.

If a withdrawal is returned by the payment provider (for example, incorrect details), funds may be re-credited after reconciliation, and you may be asked to provide alternate details.

Bonus terms and promotional rules

Bonuses and promotions (“offers”) are optional and generally subject to specific bonus terms displayed with the offer. If you accept a bonus, you agree to the relevant bonus terms, which may include:

• Wagering/turnover requirements: You may need to meet betting volume before bonus funds or winnings become withdrawable.
• Eligible games/markets: Some games, bet types, or markets may not count toward wagering.
• Maximum bet limits: Offers may cap stake size while the bonus is active.
• Time limits: Offers can expire if requirements are not met within a set period.
• One offer per person: Multiple accounts or coordinated play to claim repeated offers may be treated as abuse.

If the platform reasonably believes a bonus was claimed or used unfairly (for example, multiple accounts, arbitrage, collusion, or technical exploitation), it may remove the bonus and related winnings and/or restrict the account in line with these Terms.

Acceptable use and prohibited activities

Acceptable use means using the platform as intended, in good faith, and without attempting to gain an unfair advantage.

Prohibited activities typically include:

• Providing false or misleading identity or payment information
• Using VPNs, proxies, GPS spoofing, or other methods to misrepresent location (where location restrictions apply)
• Multi-accounting, account sharing, or acting on behalf of another person
• Collusion (coordinating outcomes), match-fixing indicators, or suspicious betting patterns
• Exploiting bugs, errors, or latency (and failing to report them)
• Automated tools/bots/scripts to place bets or manipulate gameplay
• Harassment, threats, or abusive behavior toward staff or other users

If prohibited activity is suspected, the platform may suspend the account, void bets where permitted, withhold withdrawals pending checks, and/or close the account.

Games, betting rules, and settlement

Rules and settlement:

• Each game or betting market may have its own rules (for example, settlement, voiding, timeouts, disconnections, or event abandonment).
• Results are settled based on official sources or the platform’s stated result feed, subject to correction if a clear error is identified.
• In the event of a pricing/odds error or technical malfunction, bets may be voided or resettled according to applicable rules shown in the product.

Connectivity and device responsibility:

• You are responsible for your internet connection and device compatibility.
• Interrupted sessions may be handled per the specific game rule (for example, completed round results may still stand).

Account suspension, closure, and forfeiture

The platform may restrict, suspend, or close accounts to protect users, comply with law, or manage risk. Common triggers include:

• Failed or refused KYC checks
• Fraud indicators, payment disputes, or chargebacks
• Bonus abuse patterns or unacceptable use
• Breach of these Terms or specific product rules

When an account is closed, remaining funds are typically returned to the verified user, subject to:

• Completion of verification checks
• Deductions for chargebacks, reversals, or confirmed fraudulent gains
• Any legal or compliance hold requirements

Summary checklist (quick reference)

Topic	What it usually means for users
User agreement	You must follow these Terms plus any specific game/promo rules shown in-app
Bonus terms	Wagering, eligible games, max bet, and time limits can apply
Withdrawal terms	KYC and same-name withdrawals are commonly required
Acceptable use	No multi-accounting, collusion, bots, or exploitation of errors

Changes to terms, support, and complaints

Changes:

• The platform may update these khelostar terms and conditions to reflect product, legal, or compliance changes.
• Continued use after an update generally indicates acceptance of the revised Terms.

Support contacts (as provided):

• Email: support@khelo24bet.com
• Telegram: @Khelostarsupport
• WhatsApp: https://wa.me/447537121574
• Live chat: Open Live Chat

For practical how-to guidance, you can also review the Khelostar app download page and the withdrawal guide (if available in your region/app build).

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